Return Policy

What is the Return Policy?

**NO REFUNDS - NO EXCEPTIONS

**WE WILL ISSUE ONLY STORE CREDITS

 RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:

  • Merchandise must be returned within 14 business days of receipt.
  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
  • Merchandise must have all tags, including any hangtags attached.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Non-returnable merchandise include final sale products.
  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
  • Customer is responsible for shipping fees to send the order back to luxeon2nd.com.
  • Shipping fees are not refundable.
  • Luxeon2nd.com diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
  • Store Credit is valid only at www.luxeon2nd.com

RETURN PROCESSING TIME

  • Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

WHEN MAKING AN RETURN:

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition with tags attached.
  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
  • Write “Reason for Return” on the back of your invoice.
  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

 

    **PLEASE NOTE THAT PURCHASES MADE ON WWW.LUXEON2ND.COM MUST BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURNS SLIP.  IF YOU HAVE ANY QUESTIONS PLEASE CONTACT CUSTOMER SERVICE AT INFO@LUXEON2ND.COM**